FAQs
Have questions? We’ve got answers. Browse through the most commonly asked questions about our services and policies.
Frequently Asked Questions
a) Locate and contact our appointed Agent
The Shipper/Exporter at Port of Origin needs to locate and contact
our appointed and authorized Agent and apply for the CTN number.
b) Steps to Secure CTN Number
- 1. Provide
- - Ship Information
- - Shipment Information
- - Cargo Information
- 2. Attach Upload / Supporting Docs
- 3. Generate CTN or Pre-validate CTN
- 4. Validate CTN
The whole process to obtain CTN number is completed online by Shipper/Exporter at port of origin. It begins with shipper/exporter providing ship information, shipment information and cargo details. Then followed by uploading/attaching relevant supporting documents such as: Commercial Invoice, Packing list and Customs declaration document at port of origin. Shipper/exporter then previews all the entries made and proceeds to make payment to generate the CTN number (pre-validation). Once payment is confirmed and CTN number received, shipper/exporter submits the CTN number together with Shipping Instructions to Shipping Line for B/L and manifest preparation. After B/L is generated, shipper/exporter can now validate the CTN by entering the B/L number and date as well as attaching a copy of the B/L and freight invoice. The validated CTN is then made electronically available online to shipper/exporter and Customs Authority at destination. Shipper/exporter can view/print the validated CTN certificate for any purpose. The whole process to validate CTN number must be completed within maximum 7 calendar days for regular shipments. However, for Bulk whole ship loading, special dispensation is available (bulkers@ctnghana.com
a) CTN number is mandatory without which clearing of goods at the ports will not be possible. Importers in Ghana must ensure that their respective shippers/exporters at port of origin have provided a Valid CTN number on the B/L, manifest and on all shipping documents.
Small size Importers who are exempted from paying CTN fees are expected to register with Ghana Customs to secure a unique CTN number which must be passed on to their respective Shippers/Exporters for each shipment.
b) A maximum 7 calendar days is allowed within which to complete the process from Entry of details to Validation of CTN (*special dispensation available for Bulk-Whole Ship Loadings). It is strongly recommended that shipper/exporter at port of origin secures the CTN number and submit it together with the shipping instructions to Shipping Line for B/L & manifest preparation.
c) A Pre-Validated CTN which is not completed within the mandated 7 days period will be TIMED-OUT (all inserted data will disappear, credits will be lost; and the Pre-Validated CTN number will be rendered null & void; and cannot be used at destination).
It's that simple!
- - Commercial Invoice
- - Customs Export Document at Port of Origin
- - Packing List
- - Bill of Lading (enter B/L number and date; and upload a copy of the B/L)
- - Freight Invoice (only if freight is PRE-PAID)
No. All CTN procedures are the sole duty & obligation of the shipper/exporter at port of origin.
CTN cannot be regularized at port of destination and importer may suffer the consequences (of delays & possible high penalties) if shipper/exporter does not comply.
However, the Trader or Intermediary who will appear as shipper on the B/L may also process the CTN application on strict condition that relevant required documents such as the Customs Export document at the port of origin is duly uploaded in support of the application.
The Commercial Invoice between Trader (or intermediary) and Consignee at destination must be uploaded as well.
It is however important that you provide exact description of each item and select corresponding HS Code from the drop down menu in the system.
The CTN filing for Switch is designed to provide a degree of transparency on the Logistical Movement of the Cargo and all Commercial Transactions relative to that same shipment.
YES:
Where the age of a used motor vehicle does NOT exceed SIX (6) MONTHS, CTN is mandatory and you must apply online
NO:
Motor vehicles OLDER THAN Six (6) Months are exempted from CTN number application.